Frequently Asked Questions

Mentioned below are some of the Frequently Asked Questions that our clients generally inquire in order to better understand our services. We hope that reading through the information provided here will serve to help establish a better understanding about our services and our company.

1. Who will be handling my project?

SunLexis has a team of experienced Solicitors, SMEs, Coders and Document Specialists who handle projects related to their area of specialization / expertise only. As an example, for legal research, solicitor with prior experience in handling various search tools such as Westlaw, Oncle, Highbeam, LexisNexis etc., only take up research projects. Further, to make clients comfortable with our processes, we offer free-trial of our Litigation Support Services as well.

2. How proficient Indian attorneys at handling foreign legal systems?

Indian lawyers are imparted a high quality of legal education on various legal subjects with comparative study of various legal systems. They are trained in Common Law System that is prevalent in US, UK and Canada. Other than this, the law courses in India are designed to build strong analytical and research abilities in the students. An LLB degree in India can be attained in two ways,

After 12th class, by an integrated five year BA LLB (Hons.) program offered by National Law Schools and Universities.

Or, after graduation, via a three year LLB course. This can be further supplemented by a Masters degree – LLM, which is of two years duration and then a Doctorate in Law. We organize continuous training sessions to make new entrants comfortable with LPO and client processes.

3. What type of Services do you provide?

SunLexis is a legal process outsourcing firm based in New Delhi, India. We offer a wide range of services for law firms, solo / corporate attorneys and corporate legal departments. Our set of services includes:

Legal Research and Contract Management
Legal Research Services
Legal Drafting and Writing Services
Contract Abstraction Services
E-discovery and Paralegal Services
Electronic Document Management: Overview
E-Discovery Services
Document Review Services
Litigation Coding Services
Due Diligence and Compliance
Paralegal/Litigation Support Services
Legal Transcription and Digitization Services
Legal Transcription and Legal Typing Services
Digitization and Document Conversion Services
Intellectual Property Services
Patent Services
Trademark and Copyright Services

You may simply click on the above mentioned services to know more in detail.

4. How do you address privacy and security concerns?

Understanding the importance of security and privacy in legal matters, we employ high-degree of security measures. Access, integrity and authorization are coupled with technological measures to ensure complete safety of clients’ information.

Entire communication between us and our clients takes place by using SSL 3.0 version of encryption – this is the highest industry standard currently available.
We undergo Non-Disclosure Agreement with all our clients.
In case the project involves papered documents, same are immediately shredded or returned to client once the project is complete.
We use Biometric time and access control systems, cameras & security guards for round the clock surveillance.
Confidentiality and non-disclosure provisions with each employee.

5. What is your pricing structure?

We offer the flexibility of choosing from the three different pricing models that perfectly suits our client’s business needs and project requirements.

Per Unit / Per Page: After a careful review of the documents, price is quoted on the basis of number of units (pages or giga bytes) to be handled in the project. We prefer going for per gigabyte model when the work is voluminous.
Hourly Model: For projects that are inclined to changes in specifications, the model allows flexibility in redefining the scope and time schedules. The cost for such projects is determined on the basis of number of man-hours consumed in the project.
Fixed Price Model: This model ensures that the client gets project done within a specific budget and time frame that is previously discussed and agreed upon.
Project Specific: In this model, we take down all the project requirements and specifications, and quote a lump-sum amount for the project.
Resource Specific: When the client decides to avail the services of a dedicated team working full-time on their project, the price is quoted according to the numbers of professional hired. The model is recommended for bigger projects where client wants to be actively involved throughout the progress of the project.

6. How do I make the payment? Do you offer discounts for prolonged projects?

You can pay us via wire transfers, credit cards or by using PayPal. The clients are liable to pay additional 5% surcharge in case the payment is made using a credit card or PayPal.

We have defined our pricing models depending upon the nature & complexity of an individual project; therefore, we don’t offer any further discounts.

7. What are the legal tools that SunLexis attorneys have access to? Will you be billing me for payable on-line research, such as Westlaw, Delphion or Lexis Nexis?

We have access to all online research tool including Westlaw, LexisNexis, Oncle, Delphion and Highbeam. In addition to this, we have subscriptions with Compliance Reporter, Law Journal Press, Law.com, New York Law Journal and many more to keep ourselves updated with the latest in the legal world.

We don’t charge separately for the use of legal tools in any project.

9. What is SunLexis’ Quality Process?

We take all the necessary measures to ensure that our service levels remain competitive over the period of time. For this, we conduct periodic assessment to monitor and benchmark the service levels in accordance with expectations and industry standards.

Training: Our high standards of recruitment are further supplemented by extensive training sessions to establish clear understanding of each new and as well as ongoing project.
Quality assurance: Our QA system involves stringent procedures, schedules and validation checks to ensure high level of accuracy for format and deadlines.

10. What is the necessity of pilot / sample project?

We offer free pilot or sample project to make clients comfortable with our work flow processes and promises. This also helps us in better understanding client’s requirements.

Depending on the sample project, it becomes easier for both the parties to define project’s scope and requirements; this further leads to efficient work on the go from first stage of execution.

11. What service level agreements do you provide? What if it you exceed or fall short of time frame previously agreed?

We enter into SLAs (Service Level Agreements) with all our clients to establish a clear level of understanding of execution methodology, quality and time deliverables. It creates common ground of understanding for services, priorities, responsibilities, performance, operation and other attributes such as billing.

Having an appropriate delivery schedule defined for a project totally depends on Project nature, clarity in specifications and levels of complexity involved. However, we stick to strict time deliverables and prompt services.

We ensure that your project is completed within previously agreed time frame. In case any short comings are experienced, you may bring them to the notice of Operations Manager for redressal of issues, an appropriate solution will surely be provided.

12. How do I get in touch with you?

You can communicate with us via Skype, Telephone or Email. You may quickly get in touch with our Sales team at sales@sunlexis.com, or simply fill in the Quick Query form; our representatives will get in touch with you within one working day.

13. Why should I opt for SunLexis Legal Process Outsourcing services?

Besides the advantage of cost-effectiveness, the legal work furnished by attorneys at SunLexis is correct, current, and concise. Attorneys with SunLexis are well knowledgeable of Legal Systems prevalent in US, UK, Canada and European countries; their domain expertise enables them to produce output work with maximum efficiency.

Access and knowledge of all legal systems.
Updated repository for latest in the legal world.
Experienced team of professionals to analyze, run thorough and recommend course of action.
Fast and accurate analysis, relevant information and supporting documents, in the needed format.

14. Can attorneys of SunLexis represent me in the court?

No, SunLexis attorneys don’t make court appearances. The work furnished by SunLexis attorneys in purely for review and reference of the attorneys using SunLexis services.

15. How do I maintain complete control over my project?

We have defined our processes in a way that allows the client to have a complete control throughout all the stages of execution for their projects.

As soon as the project picks up, a Team Lead, who is also an SME gets in touch with the client and acts as a single point contact during the entire project.
Entire communication in respect to the project takes place between the client and the team lead. On our end, the project is supervised and controlled by the same Team Lead only.
You may contact us via emails, quick messengers (Skype), Fax or Telephone. We can accommodate flexible working hours on special requests and communicate with you at the time convenient to you.

16. How do you receive and return the data?

SunLexis strictly controls access to your legal documents and data.

Clients can submit us their projects via emails, secure FTP connection, through CD or even courier their hard copy documents. In case, the project involves voluminous papered documents, we prefer receiving scanned copies of the same. This also helps in preserving and protecting the fragile medium.

We deliver the data in client preferred format, which can range from Microsoft Word, Excel or PDF.